H.E.R. HOUSING NETWORK · HELP EVERYONE RISE
Shipping Policy
Effective October 5, 2026
What this policy covers
This policy applies to physical goods sold directly by H.E.R. Housing Network when a physical product is offered through this website. Housing navigation, coaching, application assistance, referrals, appointments, and electronic resources do not require physical shipping. This policy does not imply that a product is currently available or that a service includes a mailed item.
Review the seller and product details
Before ordering, review the product description, seller identity, delivery destination, shipping charges, and any stated handling or production time. Orders placed on another website are fulfilled by that seller under its shipping policy. A H.E.R. link to a third-party store does not make H.E.R. the seller of that store’s products.
Shipping destinations and charges
Available destinations and shipping charges must be shown in the product information or checkout before payment. Shipping is not automatically free, and availability may vary by item and destination. Do not complete a purchase if the shipping cost or delivery arrangement is unclear; contact Support@HerHousingNetwork.Org for clarification first.
Processing and shipment timing
Production or handling time is separate from the carrier’s transit time. Any item-specific shipment timeframe disclosed before purchase applies to that order. For a covered United States merchandise order with no stated shipment timeframe, shipment is due within 30 days after receipt of a properly completed order, subject to applicable law. An estimated arrival date is not a guarantee of carrier delivery on a particular day.
Delays and cancellation options
If a direct merchandise order cannot ship within its stated timeframe, or the applicable default timeframe, H.E.R. will notify you of the delay, provide a revised shipment estimate when available, and offer the choice of accepting the delay or canceling the unshipped goods for a refund. Any required consent and refund will be handled in accordance with applicable law. A refund owed for canceled unshipped merchandise will not be replaced with store credit without your agreement.
Addresses, tracking, and delivery
Provide a complete and accurate delivery address and an email address for order communication. Contact support promptly if an address needs correction; changes may not be possible after fulfillment begins or a parcel ships. Tracking will be provided when available for the selected delivery method. Check the tracking details and delivery location before reporting a missing package.
Missing, damaged, or incorrect shipments
Contact support with the order reference, delivery date or tracking status, and a description of the problem. For damaged or incorrect goods, keep the item and packaging and include photographs if safe and practical. Do not post your address or order documents publicly. Support will review the shipment and explain the available remedy, which may include a replacement, refund, or carrier investigation as appropriate. See the Return & Exchange Policy.
International orders and split shipments
If international delivery is offered, any duties, import taxes, or clearance charges and who is responsible for them must be disclosed before purchase. Customs processing may affect arrival estimates. Items may arrive separately when that fulfillment arrangement is disclosed; separate tracking details will be supplied when available. No international service or split-shipment arrangement is promised by this policy alone.
Electronic delivery and support
Electronic materials are supplied through the access method stated in the offer, rather than mailed. If you cannot access a purchased electronic item, contact support with the order reference and describe the access problem. Do not email passwords or full payment-card details. Shipping questions can be sent to Support@HerHousingNetwork.Org.