Frequently Asked Questions

Find clear answers about how H.E.R. Housing Network supports individuals and families across Queens and New York City. We offer housing navigation, document preparation, and community referrals to help you move toward housing stability.

Understanding our housing navigation and support

We believe in transparent, reliable information. Review these common questions to learn what services we provide, what documents you may need, and how to get started on your journey.

What does H.E.R. Housing Network do?

H.E.R. Housing Network — Helping Everyone Rise provides housing navigation, readiness coaching, document organization, housing searches, and referrals to community and government resources for individuals and families seeking stable housing.

Does H.E.R. provide apartments or housing vouchers directly?

No. We do not own apartments, issue vouchers, make official eligibility determinations, or guarantee housing placement. We assist you in preparing documentation, navigating the application process, and coordinating with program providers and assigned caseworkers.

Who can access services at H.E.R. Housing Network?

Our guidance and navigation services are available to individuals and families across Queens and New York City who are seeking housing stability, need help organizing application paperwork, or wish to explore available housing options.

What documents should I prepare before reaching out?

It is helpful to gather available government identification, household records, income or public assistance documentation, and any housing-related letters or notices. Specific requirements vary depending on the program, landlord, or housing provider.

Can I contact you before all my documents are ready?

Yes. You can contact us with whatever documents and information you currently have. We can review what is available, identify missing paperwork, and help you take the next practical steps toward readiness.

How does H.E.R. assist with CityFHEPS applications?

Official CityFHEPS eligibility and approval decisions are made strictly by the NYC Department of Social Services (DSS). H.E.R. can help you understand the requirements, organize necessary documentation, and coordinate with your assigned caseworkers.

Does H.E.R. provide legal representation?

No. While we collaborate with community advocates such as Legal Bridge Advocacy NYC to offer advocacy and referrals, neither H.E.R. Housing Network nor its partner advocacy groups function as a law firm or provide formal legal representation.

How do I start working with H.E.R. Housing Network?

You can begin by completing our initial housing intake on the website or by sending an email to Support@HerHousingNetwork.Org outlining your situation, household details, and any urgent deadlines you may be facing.

Ready to take the next step toward housing readiness?

Complete our intake form or get in touch with our team at Support@HerHousingNetwork.Org to discuss your housing navigation needs and start preparing your applications.